Genus connects and cares

The Genus photo frame is with the elderly and the family, friends, informal carers and caregivers have a connection to the photo frame via the Genus app.

With the Genus app (IOS and Android), family and caregivers can easily make video calls and send photos to the photo frame.

The Genus app has 2 types of users, a partial user such as a grandchild who can share photos and make video calls and a care user such as a healthcare worker or informal carer, who also has insight into the sensor data such as the day/night rhythm.

The Genus photo frame registers a daily rhythm and a deviating pattern can be quickly detected by means of intelligent sensors in the device (light, movement, humidity, temperature, gas, noise level). This gives care employees and informal carers insight into the comfort and well-being of the client.

The Genus photo frame also has a contact button for emergency situations. With the push of a button, the care employees and informal caregiver receive a notification. And when someone takes action, it immediately becomes clear to everyone.

For the older:

He has the smart photo frame at home, receives photos and can make video calls. (Informal) care is alerted at the touch of a button.

For the family and friends:

All family and friends can pair for free with the Genus photo frame. Everyone can share photos and make video calls. Everyone is also regularly urged to keep in touch. In this way, Genus brings people closer together.

For healthcare workers and carers

In addition to the photo/video call function, these also receive the alarm and, with the monitor function, have insight into the comfort and well-being of the client.

To connect the Genus photo frame you need electricity and a good working internet connection.

Each phone with the Genus app is linked to a Genus photo frame by means of a unique code. Each connection of a telephone requires approval from the photo frame. The user of the Genus photo frame can decide whether the app user can only share photos and make video calls, or whether it has all functionalities including alarm.

All sensor data is encrypted and sent via a secure connection.

In addition, all data is anonymized. Furthermore, no location or user data is stored by Genus Care BV. Genus Care uses a paid and private video calling service.

In the event of death, Genus makes an exception and the 1-year or 2-year subscription can be canceled prematurely. In this case, the agreement can be retroactively converted into a monthly agreement whereby the remaining months will be reimbursed with a one-off administration fee of € 20.00 (incl. VAT).

"Can multiple phones be paired with the Genus photo frame"?

This is a question we regularly receive. The answer is: yes definitely!

The Genus photo frame can be connected to an unlimited number of phones. So from family and friends to acquaintances and neighbours. Everyone can connect their phone to the Genus photo frame and call for an unlimited time. This way your parent, grandpa or grandma will never feel alone.

Genus consists of the Genus photo frame and the Genus app.

A telephone is linked to a Genus photo frame via a pairing code. You can find this pairing code by following these steps:

By Genus:

1. Press the screen of the Genus photo frame
2. Press Menu
3. Press connect phone - a pairing code will now appear on the screen

On the phone:

1. Download the app from the IOS appstore or Playstore (Search for GenusApp - Genus App)
2. Install the app and give access to camera, microphone and photo library
3. You will be asked for a pairing code - enter the frame code now

Back to Genus:

1. The screen says that someone wants to link, there is a choice of Sharing (photo and video calls) and Full access
2. Make a choice (Sharing means that the user can only share photos and make video calls - the full user also receives contact notifications and can view sensor data

In the event of death, Genus makes an exception and the 1-year or 2-year subscription can be canceled prematurely. In this case, the agreement can be retroactively converted into a monthly agreement whereby the remaining months will be reimbursed with a one-off administration fee of € 20.00 (incl. VAT).

The Genus Home Care system currently only has a contact button on the system itself. A personal (pendant) sensor is currently under development and we expect to release this Genus Mobile SOS button during the year. The Genus mobile SOS Button has a 2/3/4G functionality where, with 1 push of a button, an SMS with GPS coordinates is sent to the Genus cloud environment with which the (mantle) care is alerted.

The Genus Mobile SOS button is waterproof and can therefore be worn when showering. Charging is very simple by placing the button in the supplied magnetic charger. An extra button on the charger also triggers an alarm.

We recommend always placing the Genus Home Care System in a central place in the home at a good height, such as the dining table. The sensors always measure within a radius of 5 meters all around, even through a wall.

Yes, the Genus must indeed always remain connected to the mains.