Genus, easy to use for everyone!

Genus is really a godsend for the elderly who are not handy with a tablet. User-friendliness is paramount at Genus, so that all residents can use it. Welfare employee care institution, 52 years old

Need Help?

Do you have a question or would you like more information about Genus Care? Please feel free to contact us. Elektrotec is the exclusive distributor of Genus Care in Australia and New Zealand.

Elektrotec pty Ltd

Address - contact details

Getting started with Genus, step by step

Veelgestelde vragen

How does the Genus photo frame work?

The Genus photo frame is with the elderly and the family, friends, informal carers and caregivers have a connection to the photo frame via the Genus app.

With the Genus app (IOS and Android), family and caregivers can easily make video calls and send photos to the photo frame.

The Genus app has 2 types of users, a partial user such as a grandchild who can share photos and make video calls and a care user such as a healthcare worker or informal carer, who also has insight into the sensor data such as the day/night rhythm.

The Genus photo frame registers a daily rhythm and a deviating pattern can be quickly detected by means of intelligent sensors in the device (light, movement, humidity, temperature, gas, noise level). This gives care employees and informal carers insight into the comfort and well-being of the client.

The Genus photo frame also has a contact button for emergency situations. With the push of a button, the care employees and informal caregiver receive a notification. And when someone takes action, it immediately becomes clear to everyone.

Who uses the Genus photo frame?

For the older:

He has the smart photo frame at home, receives photos and can make video calls. (Informal) care is alerted at the touch of a button.

For the family and friends:

All family and friends can pair for free with the Genus photo frame. Everyone can share photos and make video calls. Everyone is also regularly urged to keep in touch. In this way, Genus brings people closer together.

For healthcare workers and carers

In addition to the photo/video call function, these also receive the alarm and, with the monitor function, have insight into the comfort and well-being of the client.

What do I need to connect the Genus photo frame?

To connect the Genus photo frame you need electricity and a good working internet connection.

What about privacy?

Each phone with the Genus app is linked to a Genus photo frame by means of a unique code. Each connection of a telephone requires approval from the photo frame. The user of the Genus photo frame can decide whether the app user can only share photos and make video calls, or whether it has all functionalities including alarm.

All sensor data is encrypted and sent via a secure connection.

In addition, all data is anonymized. Furthermore, no location or user data is stored by Genus Care BV. Genus Care uses a paid and private video calling service.

What happens to my annual subscription in case of death?

In the event of death, Genus makes an exception and the 1-year or 2-year subscription can be canceled prematurely. In this case, the agreement can be retroactively converted into a monthly agreement whereby the remaining months will be reimbursed with a one-off administration fee of € 20.00 (incl. VAT).

What does Genus consist of?

Genus consists of the Genus photo frame and the Genus app.

How do I connect a phone to a Genus photo frame?

A telephone is linked to a Genus photo frame via a pairing code. You can find this pairing code by following these steps:

By Genus:

  1. Press the screen of the Genus photo frame
  2. Press Menu
  3. Press connect phone - a pairing code will now appear on the screen

On the phone:

  1. Download the app from the IOS appstore or Playstore (Search for GenusApp - Genus App)
  2. Install the app and give access to camera, microphone and photo library
  3. You will be asked for a pairing code - enter the frame code now

Back to Genus:

  1. The screen says that someone wants to link, there is a choice of Sharing (photo and video calls) and Full access
  2. Make a choice (Sharing means that the user can only share photos and make video calls - the full user also receives contact notifications and can view sensor data
Can multiple phones be linked to the Genus photo frame?

"Can multiple phones be paired with the Genus photo frame"?

This is a question we regularly receive. The answer is: yes definitely!

The Genus photo frame can be connected to an unlimited number of phones. So from family and friends to acquaintances and neighbours. Everyone can connect their phone to the Genus photo frame and call for an unlimited time. This way your parent, grandpa or grandma will never feel alone.

Curious what Genus can do for you?

Genus for professional care

Click here for healthcare professionals

professional Care

genus for caregivers

Click here for carers


Our partners

We use Cookies

We use cookies to give you the best experience on our website. Under 'change settings' you can read more about which cookies we use. If you want to know how Genus Care handles personal data, read us Privacy Statement.

Necessary cookies

We place necessary cookies to ensure that the basic functions of our website work properly. Functional cookies ensure that you can view and use the website correctly. For example, they remember your preferred settings such as language. These cookies have very little influence on your privacy and we therefore always place them.

Ingeschakeld Uitgeschakeld

Privacy overzicht

This website uses cookies so that we can give you the best experience. Cookie information is stored in your browser. For example, we can see which parts of the site you find most interesting and useful and whether we are reaching people with our advertisements.

Marketing cookies

We place tracking cookies to reach our customers and to know whether our advertisements are reaching their target. Do you want to know which cookies are involved? We describe them in our privacy statement.

Ingeschakeld Uitgeschakeld