The Genus photo frame is placed in the home of the elderly person and the family, friends, carers and caregivers can connect to the photo frame via the Genus app.

With the Genus app (IOS and Android) family and caregivers can easily make video calls and send photos to the photo frame.

The Genus app has two types of users, a share user such as a grandchild who can share photos and make video calls, and a care user such as a care employee or volunteer, who also has insight into sensor data such as day/night rhythms.

The Genus photo frame registers daily rhythms and an abnormal pattern can be quickly detected by intelligent sensors in the device (light, movement, humidity, temperature, gas, noise level). This gives care workers and family carers an insight into the comfort and well-being of the client.

The Genus photo frame also has a contact button for emergency situations. With a push of the button, care workers and family carers receive a notification. And when someone takes action, it is immediately clear to everyone.

For the elderly:

The elderly person has the smart picture frame at home, receives pictures and can make video calls. With one push of a button, (informal) care is alerted.

For family and friends:

All family and friends can connect to the Genus photo frame free of charge. Everyone can share photos and make video calls. Everyone is also regularly encouraged to stay in touch. In this way, Genus brings people closer together.

For care workers and informal carers:

In addition to the photo/video call function, they also receive the alarm and have insight into the comfort and well-being of the client through the monitor function.

To connect the Genus photo frame you need electricity and a working internet connection.

Every phone with the Genus app is linked to a Genus photo frame with a unique code. Each connection of a phone requires an approval of the photo frame. The user of the Genus photo frame can decide whether the app user can only share photos and make video calls, or whether it has all functionalities including alarms.

All sensor data is encrypted and sent through a secure connection.

In addition, all data is anonymised. Furthermore, no location or user data are stored by Genus Care BV. Genus Care uses a paid and private video calling service.

Genus consists of the Genus photo frame and the Genus app.

A phone is linked to a Genus photo frame via a pairing code. This pairing code can be found by following the steps below:

On Genus:

1. Press on the screen of the Genus photo frame
2. Press Menu
3. Drop on Phone pairing - a pairing code appears on the screen

On the phone:

1. Download the app from the IOS appstore or Playstore (search for GenusApp - Genus App)
2. Install the app and access camera, microphone and photo library
3. You will be asked for a pairing code - enter the code for the photo frame now

Back to Genus:

1. The screen shows that someone wants to connect, there is a choice between Sharing (photo and video call) and Full access
2. Make a choice (Sharing means the user can only share photos and make video calls - the full user also gets the contact notifications and can view sensor data).

"Can several phones be connected to the Genus photo frame"?

This is a question that we regularly receive. The answer is: yes!

The Genus photo frame can be linked to an unlimited number of phones. So from family and friends to acquaintances and neighbours. Everyone can connect their phone to the Genus photo frame and make calls for an unlimited time. So your parent, grandparent or grandma never feels alone.